When it comes to consumer facing business, along with the number we have to see how the company treats its customers, because if a company don't treat its customers good it would never treat its shareholders good.
As we know all the PSU banks treats customers at its worst, now the banks like Axis, HDFC are joining the PSU way of treating the customers as - "JUST TAKEN FOR GRANTED".
ICICI was the worst before a decade and it has learnt a lesson "CUSTOMERS ARE THE KING" after burning its hands.
But banks like HDFC & AXIS was good before, but now they are treating customers like "____".
Many new small banks like IDFC are growing in the right path with decent numbers and treating customers good.
Also the employee attrition ratio is to be seen in banks because they spend a huge amount in training employees and it goes waste if employees quit early.
HDFC & AXIS have hight employee attrition ratio followed by Indusind & Kotak.
"Any company that don't treats it customers & employees well - won't treat stock holders well"
You have made some really valid points. Customer experience and employee treatment definitely show the true health of a bank. Numbers matter but behaviour matters just as much. Thanks for sharing this perspective 🙂
Appreciate the simple way to explain the bank balance sheet.
Thank you...glad you liked it 😊
The best way to explain the Financial term . Loved every bit of this post how the Financial term are explain in best possible way so that
anyone can understand.
Thank you...glad to hear it was easy to understand. Means a lot. 😊
❤️
Appreciate it, a request upload more about financial statements like this, I usually find it hard to understand. Thankyou
Thank you, I have already shared many posts on financial statements, and I will keep posting more in simple, easy-to-understand ways 😊
When it comes to consumer facing business, along with the number we have to see how the company treats its customers, because if a company don't treat its customers good it would never treat its shareholders good.
As we know all the PSU banks treats customers at its worst, now the banks like Axis, HDFC are joining the PSU way of treating the customers as - "JUST TAKEN FOR GRANTED".
ICICI was the worst before a decade and it has learnt a lesson "CUSTOMERS ARE THE KING" after burning its hands.
But banks like HDFC & AXIS was good before, but now they are treating customers like "____".
Many new small banks like IDFC are growing in the right path with decent numbers and treating customers good.
Also the employee attrition ratio is to be seen in banks because they spend a huge amount in training employees and it goes waste if employees quit early.
HDFC & AXIS have hight employee attrition ratio followed by Indusind & Kotak.
"Any company that don't treats it customers & employees well - won't treat stock holders well"
You have made some really valid points. Customer experience and employee treatment definitely show the true health of a bank. Numbers matter but behaviour matters just as much. Thanks for sharing this perspective 🙂